The AVIXA CTS Exam is challenging and thorough preparation is essential for success. This exam study guide is designed to help you prepare for the CTS certification exam. It contains a detailed list of the topics covered on the Professional exam, as well as a detailed list of preparation resources. These study guide for the AVIXA Certified Technology Specialist will help guide you through the study process for your certification.
CTS AVIXA Certified Technology Specialist Exam Summary
Exam Name: AVIXA Certified Technology Specialist
Exam Code: CTS
Exam Price: $550 (USD)
Duration: 150 mins
Number of Questions: 110
Passing Score: 420/500
Schedule Exam: Pearson VUE
Sample Questions: AVIXA CTS Sample Questions
Recommended Practice: AVIXA CTS Certification Practice Exam
Exam Syllabus: CTS AVIXA Certified Technology Specialist (CTS)
1. Domain 1: Creating AV Solutions (61%)
Task 1: Conduct site survey:-
Knowledge of:
- Conversions (metric system, etc.)
- Questioning techniques
- Health and safety regulations
- Use of Personal Protective Equipment (PPE)
- Site-specific safety requirements
- Observing and documenting site conditions
Skill In:
- Calculating areas and volumes
- Communicating concisely
- Measuring
- Reading blueprints
- Recording data
- Basic math
- Listening techniques
- Observational techniques
- Written communications
- Reading plans and blueprints
Task 2: Gather customer information
Knowledge of:
- Customer service techniques
- Negotiation techniques
- Scale drawings
Skill In:
- Basic math
- Listening techniques
Task 3: Evaluate site environment (acoustics, lighting, seating, finishing, etc.)
Knowledge of:
- Customer service
- Scale interpretations
- Advanced math (algebra, logarithms, geometry, trigonometry)
- Health and safety regulations
- Material Safety Data Sheets (MSDS)
- PPE
- Site-specific safety requirements
- Scale drawings
- Space acoustics
- Sight lines
- Ambient and artificial lighting
- Furniture and furniture layouts
- Room finishes (materials, colors, etc.)
- Services (power, data, cable access, HVAC, ICT, etc.)
- Historical and heritage considerations
- Zoning and planning considerations
- Building regulations (Code) considerations
- Space plans
Skill In:
- Basic reading
- Written communication
Task 4: Maintain awareness of changes to the site environment (acoustics, lighting, seating, finishing, etc.)
Knowledge of:
- Customer service
- Scale interpretations and scale drawings
- Space acoustic treatments
- Changes to sight lines
- Ambient and artificial lighting
- Management of lighting
- Furniture room finishes (materials, colors, etc.)
- Services (power, data, cable access, HVAC, ICT, etc.)
- Substructure (walls, ceiling height, etc.)
- Structure (hanging points, wall supports, etc.)
- Historical and heritage considerations
- Zoning and planning considerations
- Building regulations (Code) considerations
- Space planning solutions
Skill in:
- Basic reading
- Written communication
- Advanced math skills- algebra, logarithms, geometry, trigonometry
Task 5: Develop a functional AV scope
Knowledge of:
- Compiling customer and site information
- Presenting findings to customers
- Financial calculations
- Technical writing
Skill in:
- Interpersonal communication
- Conducting presentations
- Written communications
- Drawing and sketching
Task 6: Design AV solutions
Knowledge of:
- AV solution components
- Developing block diagrams
- Creating specifications and drawings
- Creating a bill of materials (BOM)
- Calculating heat generation
- Calculating light levels
- Calculating power consumptions
- Calculating room layouts
- Calculating sound levels
- Conducting equipment needs calculations (projector lumens, amplifier wattage, speaker taps, screen gain/size, etc.)
- Basic drafting
- Technical writing
Skill in:
- Basic and advanced math
- Customer relationships
- Presentations
- Written communications
- Measuring distances and scaling
Task 7: Sell AV solutions
Knowledge of:
- Developing and presenting a proposal
- Obtaining customer feedback
- Negotiating an AV contract
- Creating maintenance contracts
- Customer service
- Training techniques
Skill in:
- Interpersonal communications
- Listening
- Negotiation
- Presentation
- Sales
- Verbal communication
- Written communication
Task 8: Conduct vendor selection process
Knowledge of:
- Reviewing proposals submitted by others
- Seeking clarification for vendors and providing feedback to vendors
- Calculating heat generation
- Calculating light levels
- Calculating power consumptions
- Calculate room layouts
- Calculating sound levels
- Conducting equipment needs calculations (projector lumens, amplifier wattage, speaker taps, screen gain/size, etc.)
- Design calculations
- Financial calculations
Skill in:
- Basic and advanced math
- Basic reading
- Interpersonal communication
- Interviewing techniques
- Presentation
- Written communication
Task 9: Provide AV solutions
Knowledge of:
- Developing content
- Installing and setting up equipment
- Manufacturing equipment
- Developing designs and specifications
- Programming AV equipment
- Configuring network systems
- Configuring AV equipment
- Designing user interfaces
- Producing user interfaces
- Commissioning systems
- Creating documentation (user manuals, maintenance reports, etc.)
- Training users
- Producing AV events
- Measuring
- Cable management
- Soldering
- Pulling cables and wires
- Basic carpentry
- Affixing anchors
- Cutting and drilling structures
- Sawing wood
- Terminating
- Threading
- Grounding (Earthing)
- Labeling
- Rack dressing
- Networking
- Testing methods
- Electrical safety
- Fall prevention and protection
- Health and safety regulations
- Ladder, scaffolding, and powered lift safety
- Materials handling
- PPE
- Site-specific safety requirements
- Installation techniques
Skill in:
- Basic reading
- Listening
- Written communication
- Scheduling
2. Domain 2: Operating AV Solutions (16%)
Task 1: Operate AV solutions
Knowledge of:
- Proper equipment operation
- Daily preventative maintenance techniques
- Conducting solution shut-down activities
- Completing documentation (daily logs, etc.)
- Customer service
- Materials handling safety
- Health and safety regulations
- Lifting safety
- Material safety data sheets (MSDS)
- Site specific safety requirements
- Safety associated with working at heights
Skill in:
- Interpersonal communication
- Listening
- Presenting
- Verbal communication
- Written communication
Task 2: Conduct maintenance activities
Knowledge of:
- Maintaining AV solutions
- Preventative and first-line maintenance of equipment (lamp life, filters, consumables, etc.)
- Conducting solution check-outs
- Testing and certifying leads and equipment
- Documenting maintenance results
- Cable management
- Calibrating systems and equipment
- Customer service
- Grounding
- Labeling
- Rack dressing
- Testing methods
- Electrical safety
- Networking
- Health and safety regulations
- High voltage safety
- Ladder safety
- PPE
Skill in:
- Basic reading
- Interpersonal communication
- Listening
- Verbal communications
- Written communications
- Affixing anchors
- Pulling wires and cables
- Soldering
- Terminating
- Threading
Task 3: Manage AV solutions/operations
Knowledge of:
- Liaising with third-party users and stakeholders
- Ensuring the security of equipment
- Monitoring usage and availability of solutions
- Scheduling usage of solutions
- Managing stock and material levels
- Conducting customer service activities
- Liaising with vendors and suppliers
- Conducting training
- Maintaining professional skills and knowledge
- Conducting administrative work (billing, purchasing, documentations, recording, etc.)
- Conducting strategy planning (long and short term)
- Conducting basic troubleshooting
- Coordinating maintenance and service
- Calculating profit and loss
- Estimating
- Financial calculations
- Utilization calculations
- Fire safety practices
- Life safety issues
- Public safety issues
- PPE
Skill in:
- Interpersonal communication skills
- Calculating stock levels
- Presentations
- Scheduling
- Verbal communications
- Written communications
3. Domain 3: Conducting AV Management Activities (11%)
Task 1: Project Manage AV projects
Knowledge of:
- Producing project documentation (Gantt charts, timelines, progress reports, etc.)
- Managing changes (Request for Information [RFI], change orders/variation orders [CO/VO], etc.)
- Coordinating site activities (between contractors, etc.)
- Reviewing project documentation
- Coordinating resources (vans, labor, tools, etc.)
- Ensuring health and safety per local regulations/codes
- Project meetings
- Managing project activities according to a schedule
- Ensuring project budgets are met
- Obtaining customer confirmations (sign-offs, documentation, etc.)
- Conducting job costing activities
- Maintaining vendor/supplier relationships
- Customer service
Skill in:
- Basic math
- Conflict resolution
- Interpersonal communication
- Listening
- Verbal communication
- Written communication
- Scheduling
Task 2: Perform AV Finance and Job Costing Activities
Knowledge of:
- Identifying and calculating quantities (equipment, materials, services, content, tools, and labor)
- Producing lists (equipment, materials, services, content, tools and labor)
- Estimating AV costs (equipment, materials, services, content, tools and labor)
- Estimating other project costs (fees, permits, bonds, financial costs, insurance, travel, etc.)
- Gathering field reports and time sheets
- Producing estimates
- Reviewing estimates, purchase orders and proposals
- Identifying vendors and suppliers
- Confirming pricing and equipment lead time
- Alternative AV equipment, materials and resources for jobs.
- Analyzing project expenses
- Analyzing utilization rates
- Evaluating job progress
- Producing progress/stage/interim invoices
- Creating project profit and loss documents
- Purchasing techniques (equipment, materials, services, content, tools and labor)
- Vendor relationship techniques
- Negotiation techniques
- Calculating conduit
- Calculating labor utilization
- Basic accounting
- Calculations of margins, percentages and mark-ups
- Manpower calculations
Skill in:
- Basic and financial math
- Interpersonal, verbal and written communication
- Conflict resolution
- Presentation skills
- Entering data
4. Domain 4: Servicing AV Solutions (12%)
Task 1: Troubleshoot AV solutions
Knowledge of:
- Warranty and maintenance agreements
- Project documentation (operational manuals, drawings, source code, etc.)
- Inspection techniques (visual, etc.)
- Developing troubleshooting strategies (methods and steps)
- Performing diagnostics
- Recreating and confirming problem symptoms
- Corrective actions (repairs, replacements, removals, etc.)
- Calculating throw distances
- Measuring signal levels
- Customer relationship skills
- Documentation techniques
- Fabrication
- Negotiation techniques
- Aligning a projector
- Calibrating color balance
- Calibrating test meters
- Basic carpentry
- Terminating
- Installation techniques
Skill in:
- Basic reading
- Conflict resolution
- Interpersonal, verbal and written communication skills
- Listening
Task 2: Repair AV solutions
Knowledge of:
- Corrective actions
- Documenting problems and resolutions (maintenance logs, materials, time, travel, billables, etc.)
- Ohm’s Law
- Calculating throw distances
- Measuring signal levels
- Reading technical drawings
- Conflict resolution techniques
- Fabrication
- Documentation
- Voltage calculations
Skill in:
- Basic math
- Basic reading
- Documenting
- Interpersonal, verbal and written communication skills
- Listening
- Negotiation
AVIXA CTS Certification Sample Questions and Answers
To make you familiar with AVIXA Certified Technology Specialist (CTS) certification exam structure, we have prepared this sample question set. We suggest you to try our Sample Questions for CTS - General CTS Certification to test your understanding of AVIXA CTSprocess with real AVIXA certification exam environment.
CTS AVIXA Certified Technology Specialist Sample Questions:-
01. What should an AV technician do during a preventive maintenance site visit?
a) Test the operation of each system and subsystem, adjust to optimize performance
b) Test or replace analog satellite television receivers with digital, recalibrate connections, and components.
c) Suggest replacing all analog cabling with digital cabling for futureproofing
d) Test and resynchronize all analog computer signals to each display
02. How are lighting requirements determined for the participants in a room?
a) By the task required of the participants (e.g. reading, drafting, line assembly work, etc.)
b) Doubling distance from the light source decreases the illuminated area by six times
c) Setting a predetermined standard of actual white light based on light temperature
d) By considering the inverse square law of light
03. What is the most likely problem if the projector keeps powering off?
a) There is a fluctuation in the power outlet causing an electrical surge to ground
b) Overheating due to dirty filter or cooling fan malfunction
c) Overcharging of the projector battery since previous use
d) Insufficient bandwidth to support the image resolution
04. Which of the following differentiates cable from wire?
a) Cable contains a shield.
b) Cable contains only one conductor.
c) Cable contains multiple conductors.
d) Conductors are insulated.
05. When creating specifications for a recording or archiving system, what recording factors need to be considered?
a) File conversion, hard disk space available, speed of network connections and IP addresses available
b) Compatibility with police surveillance equipment, local ordinance approval
c) Purpose of use, length of recordings, accessibility of recordings, signal type and location for the device
d) Use of bit processing versus maximum storage cache parameters
06. What typically causes alien crosstalk (AXT) in a network system?
a) UTP cables are bundled with other low voltage UTP cables
b) UTP cables set in the plenum space are draped across fluorescent lighting
c) Technician replaces a faulty RJ45 connector with a BNC connector
d) Technician installs UTP cables in conduit and uses a connection box
07. How should an AV manager support the ongoing technical education of the staff?
a) Provide staff with an unrestricted stipend to spend on coursework and equipment
b) Support staff development by providing free travel whenever possible
c) Maintain a liberal leave policy to allow staff as much time off as possible
d) Maintain current certifications, provide seminars and professional development opportunities
08. At the end of a rental event, how should one quickly and safely pack up the event?
a) Dismantle equipment by category and divide into teams
b) Bring in outside staff to quickly empty the room
c) Load the first equipment last and the last first
d) By packing up any unnecessary equipment while the event is still going on
09. Who should be in attendance when you present an AV proposal package?
a) The architect, general contractor, electrical contractor, and plumber’s representatives
b) The decision makers who will make the purchase decision
c) The head of finance, insurance claims representative, and manager
d) The head of personnel, the training department, and installation managers
10. What could be the problem if a laptop-connected projector is not displaying a projected image?
a) Make sure the laptop’s screen port has been enabled using the correct function keys
b) Make sure the connection is RJ-45 through an HDBaseT enabled network
c) Make sure you used an HD-15 to composite video output adapter
d) Make sure that the laptop is running only on battery power
Answers:-
Answer 1 :- a
Answer 2 :- a
Answer 3 :- b
Answer 4 :- c
Answer 5 :- c
Answer 6 :- a
Answer 7 :- d
Answer 8 :- a
Answer 9 :- b
Answer 10:- a
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